RETURN AND EXCHANGE

• At HOUSE OF GADGET, customer satisfaction is our top priority. We ensure that our products are of the highest quality and reach you in perfect condition. However, if you are not entirely satisfied with your purchase, we’re here to help.

  Return Eligibility

  1. Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging.

  2. Video Proof Requirement: Please record an unboxing video immediately upon receiving your parcel. This video should clearly show:

     • The sealed package before opening.
     • The unboxing process.
     • The condition of the product once unboxed.

     Note: Failure to provide an unboxing video may result in the rejection of your return request.

  3. Return Timeframe: You have 7 days from the date of delivery to initiate a return. After this period, we unfortunately cannot offer a refund or exchange.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Incomplete order – missing products

Under what conditions return/ replacement/exchange requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The exchange request is generated after 15 days from the date of delivery
  
  
  
  

  Refund & Warranty Policy

  Warranty Coverage:

  1. 1-Month Replacement Warranty:

     • Covers manufacturing defects or faults detected within the first 30 days of purchase.
     • Product must be in at least 95% original condition (no scratches, cracks, or physical damage).
     • Claims will only be accepted with the original receipt for order verification.

  2. 1-Year Service Warranty:

     • Covers free servicing for manufacturing faults.
     • Any replacement parts cost will be charged to the customer.
     • The product must remain in its original condition with no signs of unauthorized repair or damage.

  ---

  Return/Refund Eligibility:

  1. Damaged on Arrival:

     • If the product is received broken or damaged, a claim must be submitted within 24 hours of delivery.
     • The customer must provide a complete unboxing video clearly showing the sealed package being opened and the damage upon unboxing.
     • Claims without an unboxing video will not be processed.

  2. Replacement for Faults:

     • Any manufacturing defect detected during the warranty period will result in free repairs or replacement.
     • Claims for damages occurring after receipt (e.g., scratches or cracks) will not be eligible for replacement or refund.

  ---

  Non-Refundable Cases:

  • No refunds will be issued for:
    1. Change of mind after purchase.
    2. Minor performance differences that meet standard specifications.
    3. Claims without valid purchase proof (e.g., missing receipt).

  Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the defect is verified by our inspection team.

  Replacement & Refund Terms:

  1. If a defect is validated and a replacement unit is unavailable, only then will a refund be processed.
  2. Refunds will only cover the product's price; shipping fees are non-refundable.

  ---

  Important Conditions:

  • Products with physical damage, tampered warranty seals, or missing accessories are not eligible for warranty claims.
  • Claims will only be processed if the purchase can be verified through your original order number or receipt.
  • Return shipping costs for valid claims will be covered by HOG; otherwise, the customer will bear the charges.

  Note:
  By purchasing, you agree to these terms and conditions. Warranty claims are strictly subject to the criteria above.