RETURN AND EXCHANGE

• At HOUSE OF GADGET, customer satisfaction is our top priority. We ensure that our products are of the highest quality and reach you in perfect condition. However, if you are not entirely satisfied with your purchase, we’re here to help.

  Return Eligibility

  1. Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging.

  2. Video Proof Requirement: Please record an unboxing video immediately upon receiving your parcel. This video should clearly show:

     • The sealed package before opening.
     • The unboxing process.
     • The condition of the product once unboxed.

     Note: Failure to provide an unboxing video may result in the rejection of your return request.

  3. Return Timeframe: You have 7 days from the date of delivery to initiate a return. After this period, we unfortunately cannot offer a refund or exchange.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Incomplete order – missing products

Under what conditions return/ replacement/exchange requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The exchange request is generated after 15 days from the date of delivery