HOG Products Return & Exchange Policy

HOG Gaming Stick Refund & Warranty Policy

Warranty Coverage:

1. 1-Month Replacement Warranty:

   • Covers manufacturing defects or faults detected within the first 30 days of purchase.
   • Product must be in at least 95% original condition (no scratches, cracks, or physical damage).
   • Claims will only be accepted with the original receipt for order verification.

2. 1-Year Service Warranty:

   • Covers free servicing for manufacturing faults.
   • Any replacement parts cost will be charged to the customer.
   • The product must remain in its original condition with no signs of unauthorized repair or damage.

Return/Refund Eligibility:

1. Damaged on Arrival:

   • If the product is received broken or damaged, a claim must be submitted within 24 hours of delivery.
   • The customer must provide a complete unboxing video clearly showing the sealed package being opened and the damage upon unboxing.
   • Claims without an unboxing video will not be processed.

2. Replacement for Faults:

   • Any manufacturing defect detected during the warranty period will result in free repairs or replacement.
   • Claims for damages occurring after receipt (e.g., scratches or cracks) will not be eligible for replacement or refund.

Non-Refundable Cases:

• No refunds will be issued for:
  1. Change of mind after purchase.
  2. Minor performance differences that meet standard specifications.
  3. Claims without valid purchase proof (e.g., missing receipt).

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the defect is verified by our inspection team.

Replacement & Refund Terms:

1. If a defect is validated and a replacement unit is unavailable, only then will a refund be processed.
2. Refunds will only cover the product's price; shipping fees are non-refundable.

Important Conditions:

• Products with physical damage, tampered warranty seals, or missing accessories are not eligible for warranty claims.
• Claims will only be processed if the purchase can be verified through your original order number or receipt.
• Return shipping costs for valid claims will be covered by HOG; otherwise, the customer will bear the charges.

Note:
By purchasing the HOG Gaming Stick, you agree to these terms and conditions. Warranty claims are strictly subject to the criteria above.